Article 1 – Scope and Definitions
CITIA is a Public Cultural Cooperation Institution (Établissement Public de Coopération Culturelle – EPCC), having its registered office at c/o Conservatoire d’Art et d’Histoire, 18 avenue du Trésum, 74000 Annecy, France, registered with the Annecy Trade and Companies Register under number 489 885 111.
CITIA (hereinafter referred to as the “Organizer”) is the coordinator of the Annecy International Animation Film Festival (hereinafter the “Festival”) and the operator of the International Animation Film Centre in Annecy (hereinafter the “Centre”).
In this capacity, CITIA offers cultural, educational and event-related services, including but not limited to:
- Permanent and temporary exhibitions
- Cinema screenings
- Special events and screenings
- Workshops and training sessions
- Guided tours
These services may be:
- Scheduled for a specific date and time (screenings, workshops, special events, etc.); or
- Open-dated or time-slot based (exhibitions).
The full list of services is available on the website: https://www.citeanimationannecy.com
The International Animation Film Centre also operates one or more retail outlets offering books, souvenirs and animation-related merchandise.
These General Terms and Conditions of Sale (hereinafter the “Terms”) define the conditions under which CITIA provides such services to the public.
These Terms apply to any reservation or purchase of tickets, products or services made by an individual customer (hereinafter the “Customer”), whether online, on-site or through any other sales channel made available by CITIA.
Any order or ticket purchase implies full and unconditional acceptance of these Terms.
Article 2 – Sales Conditions
All prices are displayed in euros, inclusive of all applicable taxes (VAT), on the website, communication materials and ticket counters.
2.1 – Sales Channels
Sales may be made through:
- On-site ticket counters at the Centre, subject to availability;
- Online via www.citeanimationannecy.com and partner ticketing platforms (Vintia, Cinégroup);
- On-site retail outlets for merchandise and related products.
2.2 – Payment Methods
- Online purchases: • Credit/debit card only.
- On-site purchases: • Cash; • Credit/debit card.
Payment is due immediately for individual customers.
For groups, quotations and invoicing are governed by the specific Group Terms and Conditions.
Article 3 - Ticket Conditions of Use
- Each ticket is valid only for the service indicated on the ticket.
- Tickets may be checked at the entrance in either printed or digital format. Proof of eligibility may be requested for discounted tickets.
- Re-entry is not permitted unless otherwise stated.
Article 4 - Modifications, Cancellations and Refunds
4.1 – Cinema Screenings
Tickets may be cancelled up to twenty (20) minutes before the scheduled start of the screening.
No refund will be granted after this deadline.
Refunds for online purchases will be processed online. Refunds for on-site purchases will be processed at the Centre.
4.2 – Museum and Exhibitions
Tickets are non-refundable.
Visit time slots may be modified online only and before the start of the booked visit.
Unused reservations are not eligible for reimbursement.
4.3 – Other Services (Workshops, Events, etc.)
Unless otherwise specified at the time of booking, tickets are non-refundable.
Specific modification and cancellation conditions, where applicable, will be indicated during the booking process.
4.4 – Retail Purchases
Products purchased in the Centre’s retail outlets are non-refundable, except where otherwise required by law (including defective or non-conforming products).
4.5 – Cancellation by the Organizer
If a service is cancelled or substantially modified by CITIA, the Customer will be offered either:
- Rescheduling of the service; or
- Reimbursement of the ticket price.
No additional compensation shall be payable.
Article 5 – Right of Withdrawal
Pursuant to Article L221-28 of the French Consumer Code, leisure services provided on a specific date or during a specific period, including ticketed events, are exempt from the statutory right of withdrawal.
The right of withdrawal does not apply to purchases made in physical retail outlets, in accordance with applicable regulations.
Article 6 – Access and Visitor Rules
6.1 Opening Hours
Opening hours are available at www.citeanimationannecy.com. Late arrivals may be refused entry without entitlement to reimbursement.
6.2 Internal Rules
Customers undertake to comply with:
- Safety instructions (including prohibitions against running, touching exhibits, etc.);
- Quiet conduct within screening rooms and exhibition areas;
- Restrictions on food and beverages in non-designated areas;
- Photography and filming rules (professional photography requires prior authorization).
CITIA reserves the right to remove any person whose behaviour jeopardizes:
- Safety;
- Preservation of exhibits and collections;
- Proper conduct of the service;
- The comfort and enjoyment of other visitors.
Such exclusion shall not give rise to any refund.
Article 7 – Liability
The Centre shall be liable only to the extent provided under French law.
Its liability shall not be engaged in particular in cases of:
- Force majeure;
- Exceptional closure;
- Disruptions beyond its reasonable control;
- Loss or theft of personal belongings;
- Fault or misconduct by a Customer.
Customers remain responsible for:
- Any minors under their supervision;
- Compliance with staff instructions;
- Respect for property, equipment and facilities made available to them.
Any damage caused may result in the Customer being charged the cost of repair or restoration.
Article 8 – Cancellation or Modification by the Organizer
CITIA reserves the right to cancel or postpone a service in the event of:
- Force majeure as defined by Article 1218 of the French Civil Code;
- Technical, safety or administrative constraints;
- An insufficient number of participants (for workshops).
In such cases, sums paid will be refunded without any further compensation.
Article 9 – Intellectual Property and Image Rights
Films, events and exhibitions presented within the International Animation Film Centre are protected by intellectual property and related rights. The recording, capture or reproduction of sound and/or images during such events is strictly prohibited, except for accredited media representatives or persons expressly authorized by the Organizer.
Any reproduction or distribution without prior written authorization is prohibited.
Photography is:
- Permitted strictly for personal and non-commercial use;
- Prohibited for minors without prior written parental authorization.
Visitors are informed that photographs and video recordings may be taken for event documentation and institutional communication purposes.
Presence within areas where filming or photography is taking place constitutes authorization for the recording and dissemination of a visitor’s image in this context, unless the visitor expressly objects to reception staff or authorized personnel.
Specific written consent shall be obtained for individual portraits, interviews or promotional uses.
For minors, written authorization from a parent or legal guardian is required.
Article 10 – Personal Data
Personal data collected by CITIA are processed in strict compliance with applicable data protection legislation for the purposes of:
- Managing reservations;
- Billing;
- Visitor relations;
- Compliance with legal obligations.
Data are retained only for the period necessary to fulfil these purposes.
In accordance with the French Data Protection Act No. 78-17 of 6 January 1978, as amended, and applicable data protection regulations, individuals have the right to access, rectify, update and erase their personal data.
Such rights may be exercised at any time by contacting:
CITIA c/o Conservatoire d’Art et d’Histoire 18 avenue du Trésum CS 50038 FR-74001 Annecy Cedex France
Email: dpo@citia.org
Further information regarding CITIA’s processing of personal data and the exercise of data subject rights is available at: https://www.annecyfestival.com/en/personal-data-protection-policy
Article 11 – Complaints
Any complaint must be submitted in writing to: contact@citeanimation.com
within thirty (30) days following the relevant service.
Article 12 – Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with French law.
Failing an amicable settlement, disputes shall be submitted to the courts having territorial jurisdiction in accordance with applicable legal provisions.
Article 13 – Consumer Mediation
In accordance with the provisions of the French Consumer Code relating to consumer dispute mediation, and after having first contacted CITIA, Customers may refer the matter free of charge to the following consumer mediation service if no satisfactory response has been received:
CM2C
49 rue de Ponthieu
75 008 PARIS
Telephone: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
Article 14 – Language
These General Terms and Conditions of Sale are available in French and English.
Both versions are intended to have the same meaning. However, in the event of any conflict, ambiguity or inconsistency between the two versions, the French version shall prevail.